FAQ

Q: How long does shipping take?

A: We process all orders within 24-48 hours. Due to high demand during the winter season, standard shipping typically takes 6–12 business days. You will receive a tracking number as soon as your order ships so you can follow its journey.

Q: What is your Return Policy?

A: We stand behind our industrial quality. We accept returns and exchanges on unused items in their original packaging within 30 days of delivery.

Please test the fit of your cleats indoors upon arrival. To maintain safety standards for all customers, we cannot accept returns on gear that has been worn outdoors, shows signs of wear, or has been used on terrain. If you believe your item has a manufacturing defect, please contact us immediately so we can make it right.

Q: Where do you ship?

A: We currently ship worldwide. Whether you are facing a snowy driveway in Canada, the US, or Europe, we can get Glacial Step gear to your door.

Q: How do I track my order?

A: Once your order is dispatched, you will receive an email with your tracking number.